You can complete as many puzzles as you like! Most subscribers finish 2-3 puzzles per month.

Accidents happen! We take care to provide a great experience for everyone, this includes every puzzle having all their pieces. If a puzzle is returned with a piece missing, we waive fees for the first occurrence. Each additional puzzle returned missing a piece is $5. We will retire and recycle incomplete puzzles.

Of course! Many members love the puzzles we stock and we're happy to sell them. Members get a discount and prices vary per puzzle.

At Completing The Puzzle, we prioritize hygiene with a state-of-the-art cleaning process for every returned puzzle. Our specialized machine uses rotation for complete coverage, air drying to remove moisture, powerful UVC light for disinfection, and HEPA filtration to capture particles. Additionally, each puzzle undergoes a meticulous hand inspection to ensure it’s fresh and ready for the next puzzler, maintaining strict hygiene standards with daily filter cleaning and weekly replacements.